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Terms & Conditions

TERMS & CONDITIONS

Acceptable Use Policy

  • KANCHAN FASHION PVT LTD collects client information to make your online shopping experience the very best on the Internet. We respect your privacy, and we assure you that we will maintain and use this information responsibly.

  • We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.

  • The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Return and Exchange Policy

  • There will be one standard size available with margins of approx. 2 inches on each side making it possible to open up to two bigger sizes.Kanchan Fashion wont be altering on demand . Due to the dynamism of this evolution, we respect the customers’ ability to support “No Refund No Exchange” policy to help us deliver the very best and latest in Indian fashion. However in order to provide our valuable customers full service, we have relaxed our exchange policy a little bit.

  • We will exchange a product only if we have sent you a completely different product from the one that you ordered. We will pay for the shipping charges in this case. Please note that the shipping charges will be reimbursed to you in the form of discount and/or Online store credit which you can utilize in your future online orders with us. We can not send refunds for the shipping charges in any cases.

  • Products that have been customized or altered will not be exchanged.Used or worn products will not be exchanged at all.There will be no refunds provided in any case, only exchanges.

  • Please email us within 24 hours of delivery if you want to apply for an exchange stating the reason for exchange. We will have someone contact you asap.

  • Do not ship any product back to us without getting a confirmation for exchange from us.

  • We will email you detailed instructions on how to exchange your product once you receive our exchange confirmation.

Color & Work Disclaimer

  • KANCHAN FASHION PVT LTD firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits. All color options offered on the net is an exercise to provide our customers with the maximum available choice of the outfits. It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor. A slight variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and medium.

  • The customers must be aware that each and every product that we sell at KANCHAN FASHION PVT LTD is hand made/crafted in the finest traditions of India's textile crafts. Some of the irregularities in the embroidery, print or work are characteristics of the hand-made process and beyond our control. For every item that is sold from KANCHAN FASHION PVT LTD we do proper finishing before dispatching the item and we pack the items with utmost care. However during the shipping and handling, there might be some minor damages (such as missing stones, loose buttas, etc) which are out of our control.

Other Terms and Conditions

  • Customers must provide full, accurate and legible information in the order form.

  • All credit card payments must be authorized online. In the event of non-authorization of any credit card, KANCHAN FASHION PVT LTD is not responsible for all or part failure of non-acceptance and non-authorization of such credit cards.

  • All transactions are subject to Delhi jurisdiction only.

  • Our effort will be to meet your expectations constantly and thus avoid any misunderstanding or discrepancies through our online venture.

 

  • ALL PRODUCTS HAVE TO BE DRY CLEANED AND NOT HAND WASHED.

  • KANCHAN FASHION PVT LTD trusts and has faith in its customers for making its online venture successful so that every year KANCHAN FASHION PVT LTD can deliver and probably exceed customer expectations and beyond.

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